Monday, October 10, 2011

Fresh Fruit - Rotten Fruit

Bad fruit first: I won't be going to the Web 2.0 Expo after all.
Some very important business came up and I'll have to miss the meeting.

Fresh fruit: Netflix has decided to kill off Qwikster, and keep both streaming and mailing DVD services under one roof. What a relief...that was such a poor business decision. Why make your customers have two separate accounts on two separate websites? Just offer three setups - just dvd, just streaming, or both.
Also, it would be terribly expensive to migrate all of that user data and DVD queues over to a new site...which means Netflix would probably forego that process and force their users to input all of that data all over again themselves. This would almost certainly cost thousands of subscribers out of annoyance.

We'll see if Netflix can bounce back from this fiasco...

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